Archive for November, 2018

Organization

Thursday, November 8th, 2018

Green Cabo and Santo Tom and Prince are between the most successful countries in the fight against the malaria during the last decade, whereas Mozambique and Guinea-Bissau have advanced little, according to needed the World-wide Organization the Health (the WHO). The annual report of the malaria (or malaria), published for days by the WHO, has been placing to these two countries within a group of 11 African countries that obtained a reduction of more of 50% in the number of cases of poliomielitis between years 2000 and 2009. Green Cabo is I consider, from year 2009, in phase of ” pre-eliminacin”of the malaria, after happening of 126 cases registered between 2000 and 2001 to only 65 cases detected during the past year. At present, the 58 percent of the population lives in areas where the risk of contracting malaria is low, whereas the rest of the country is free of the disease. In Santo Tom and Prince a still greater diminution took place, of 38655 cases in average in period 2000-2005 to 3893 cases in 2009, less than 90%. According to the study of the WHO, Angola, Mozambique and Guinea-Bissau appear between the countries that have not registered significant improvements in the reduction of the cases.

The number of probable and confirmed cases in great Angola has undergone variacioesn in the last decade, happening of 1.47 million in 1999 to 3.25 million in 2003, and falling to 2.22 million in 2009. In Guinea-Bissau, the number of registered cases the past year reached 143 thousands, rather less than the tip of 246 thousands of year 2000. The report of the WHO affirms that the distribution of great amounts of mosquito nettings dealt with insecticides and the improvement of the effectiveness of the fumigation methods of the homes, are measured fundamental to fight the malaria and to reduce the cases.

Organization Company

Saturday, November 3rd, 2018

Probably them not have the blame for this, because secure its selection process, was not efficient, it lacked a good induction and then are not trained them in attention to customer. Another experience that may be common to many, is care in hospitals. For two months I go to intensive care in a local hospital, to see my mother and beyond the pain that one can feel as a human being, I want to concentrate on the care offered by the doctors and staff. I’m going to describe the experience I had to receive a medical, part of one of the doctors report, characterized by its coldness to the moment of saying things. Said literally the following: Ah just if you is the son of Mrs. de good 8 bed you know there not do nothing, that heart not endure much, less liver have to wait just, we are not to do heroic acts, we do everything possible but you already know that it can happen at any timemust be realistic patience nomas.After listening to it, the only thing that was missing was asking him to recommend the funeral company and model of drawer. Given this avalanche the only thing I told him was and you that would do in my place? It seems that my question brought again to the human being that lies behind that white costume with stethoscope to the chest and replied in a manner more empathetic confessed to me that he had gone through something similar and that he understood what was happening to me, recommended me to have much strength.

You have lived these situations, that surely somehow, they make me think that many organizations are still centered in their processes, in their products; professionals in their knowledge and titles and hard to see the service through the eyes of the customers. I recommend you review your service cycle and identify the critical moments of truth, i.e. all those interactions customer company that could put at risk the relationship and the permanence of the company in the market. Companies are concerned about analyze and improve their processes to obtain greater benefits, customers review their experiences for loyalty with the company very different thing. The customer rather than techniques requires attitudes and consistent behaviour, why is necessary to work in the motivation of the people who are in the front and in general, align the culture of the Organization to the service. When those who run companies understand that the strongest reason that exists in a person to act, is another person, as Juan Antonio Perez Lopez behind it, I’m sure that may give an important turn and act more naturally more human. Therefore yes we can talk about a good deal to the worker and a quality service to its customers. !Good luck in your next contact!