Guide To The Optimization Of IT Service Quality

Posted by Yusuf on June 16th, 2020 — Posted in News

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Practical help of ITSM Consulting AG describes the typical need for action and approaches to the quality optimization of the IT processes of Bodenheim, May 23, 2011 Beratungshaus ITSM Consulting AG has published a comprehensive guide to the optimization of IT service quality. It can be obtained free of charge and is aimed at managers in the IT and ITIL organization of companies and the public administration. The findings result substantially from practice projects that were realized, for example, in DAX-listed companies. Practice help content on the other hand deals with the analysis of typical quality weaknesses in the IT processes and the need for action to be derived from it. This includes respondent managers in particular the heavy measurability of process improvements and insufficient quality definitions for the IT services perspective.

On the other hand, the guide describes practical approaches to the basic design of quality-oriented management of IT services using the COBIT framework complementing ITIL. This includes also the presentation of measurement methods to assess the IT processes in an IT quality index, in which the availability, reliability, performance, and compliance factors be used as assessment criteria. The strategic direction on the process quality has gained now almost everywhere a high dynamic, having in recent years primarily the systematization and standardization of the IT processes using ITIL at the Centre”, ITSM Executive Siegfried Riedel however sees a significant turnaround in the market. Especially at the larger companies, this theme stand now at the top on the agenda. The challenge however is to develop the methodological approaches and principles for an effective quality control”, Riedel, why the implementation of such projects call forth significant effort is justified. “But nobody is permanently come to a clear focus on improving quality.” The guide can be ordered free of charge at.

The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management ITSM consulting. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered.

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